Okay, the phone thing went down like this:
Walked in, everyone was busy, so I looked at the phones on the displays. Everyone became unbusy, but no one approached me. After about 15-20 minutes of looking at phones, pointed looking around for sales people and listening to them greet the few other people who came in the store, I asked for a manager and complained bitterly about the treatment I got, explaining I'd been a customer from that store for three years, etc., etc.
Did not get the snazzy phone with the pretty color screen because, well, the "next generation phone" GSM/GPRS network isn't big enough yet and if I go on travel I need a phone, not a paperweight. Got this one instead, which was the other one I'd been looking at, and got it for the price I wanted. Plus the extra weekend and evening minutes. And many, many apologies from the manager, who waited on me personally.
I don't bitch at managers often, but when I do they listen. Staying calm helps, and putting on my "yes, I am an attorney and I mean business" voice does as well (one of the truly good things dad taught me about dealing with people - a deeper voice and the occasional look over the top of your glasses with your eyebrows cocked does wonders).
So, spiffy phone is charging, I'm happy, and I can finally stop lugging around the old one with the "I keep falling off even though I'm a really nice phone" battery.
Walked in, everyone was busy, so I looked at the phones on the displays. Everyone became unbusy, but no one approached me. After about 15-20 minutes of looking at phones, pointed looking around for sales people and listening to them greet the few other people who came in the store, I asked for a manager and complained bitterly about the treatment I got, explaining I'd been a customer from that store for three years, etc., etc.
Did not get the snazzy phone with the pretty color screen because, well, the "next generation phone" GSM/GPRS network isn't big enough yet and if I go on travel I need a phone, not a paperweight. Got this one instead, which was the other one I'd been looking at, and got it for the price I wanted. Plus the extra weekend and evening minutes. And many, many apologies from the manager, who waited on me personally.
I don't bitch at managers often, but when I do they listen. Staying calm helps, and putting on my "yes, I am an attorney and I mean business" voice does as well (one of the truly good things dad taught me about dealing with people - a deeper voice and the occasional look over the top of your glasses with your eyebrows cocked does wonders).
So, spiffy phone is charging, I'm happy, and I can finally stop lugging around the old one with the "I keep falling off even though I'm a really nice phone" battery.
no subject
Date: 2003-02-27 09:31 pm (UTC)no subject
no subject
Date: 2003-02-28 04:52 am (UTC)And while the purple looks good on the web site, I saw it in person - it weren't that pretty. :-/
Oh, and this phone is grey, not the pretty blue they show on the site - that's a faceplate you have to buy. LOL
no subject
Date: 2003-02-28 01:11 am (UTC)no subject
Date: 2003-02-28 04:54 am (UTC)I've had AT&T Wireless now for three years on their national one-rate plan and had pretty good service with it.