Customer Service
Sep. 3rd, 2004 09:51 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
legalmooseSeems to be my week for customer service stuff.
In line at the bank, three tellers. One has a "next teller please" and appears to be arranging her cash stocks. Fine, but do that at 10, not at 9:30 when you have 6-8 customers in line, thanks. Second teller has a commercial customer (not at the commercial line, mind you) who is taking forever because he wants large amounts of small cash and coins. Third teller seems to just be slow, period. Commercial guy finishes up, and the teller puts up a "next teller please" sign and proceeds to do cash maintenance. Still 6-8 people in line. I'm at the head of the line finally, and the third teller comes free, but a manager comes in, sees the other two tellers are "busy" and grabs the free teller to do something. So now there are no tellers working with customers, out of three standing behind the glass.
Teller one comes back online and moves her sign and quickly handles my deposit. I mildly admonish her when she asks how I'm doing ("Fine, but I'd be doing better if y'all would handle your administrative tasks sometime when you don't have 6-8 people in line."). Then I decide, transaction completed (took all of maybe 20 seconds? a simple deposit* was all I was doing), I go up to the manager and let her have it over the piss-poor customer service. She handled it well, you can tell she's been trained on dealing with disagreeable customers, though a bit more sincerity in the apology and less perfunctoriness would have been appreciated.
* I don't use ATMs for deposits, ever since my first grand jury service where no less than three banks testified as to their ATM deposit handling procedures. Can't tell you much about the testimony, but suffice to say I will never, ever use an ATM to desposit anything. I want the live person handling it, confirming it, and giving me a slip certifying that they did so.
In line at the bank, three tellers. One has a "next teller please" and appears to be arranging her cash stocks. Fine, but do that at 10, not at 9:30 when you have 6-8 customers in line, thanks. Second teller has a commercial customer (not at the commercial line, mind you) who is taking forever because he wants large amounts of small cash and coins. Third teller seems to just be slow, period. Commercial guy finishes up, and the teller puts up a "next teller please" sign and proceeds to do cash maintenance. Still 6-8 people in line. I'm at the head of the line finally, and the third teller comes free, but a manager comes in, sees the other two tellers are "busy" and grabs the free teller to do something. So now there are no tellers working with customers, out of three standing behind the glass.
Teller one comes back online and moves her sign and quickly handles my deposit. I mildly admonish her when she asks how I'm doing ("Fine, but I'd be doing better if y'all would handle your administrative tasks sometime when you don't have 6-8 people in line."). Then I decide, transaction completed (took all of maybe 20 seconds? a simple deposit* was all I was doing), I go up to the manager and let her have it over the piss-poor customer service. She handled it well, you can tell she's been trained on dealing with disagreeable customers, though a bit more sincerity in the apology and less perfunctoriness would have been appreciated.
* I don't use ATMs for deposits, ever since my first grand jury service where no less than three banks testified as to their ATM deposit handling procedures. Can't tell you much about the testimony, but suffice to say I will never, ever use an ATM to desposit anything. I want the live person handling it, confirming it, and giving me a slip certifying that they did so.
no subject
Date: 2004-09-03 07:42 am (UTC)no subject
Date: 2004-09-03 07:48 am (UTC)I have always wondered what happens when I tell it to give me $100 and it gives me $80. In more than 30 years of using them (yep, I remember the first one I ever saw - I was a newspaper reporter and it was my big story of the day), I've never had this happen but I still wonder.
no subject
Date: 2004-09-03 07:50 am (UTC)no subject
Date: 2004-09-03 02:07 pm (UTC)no subject
Date: 2004-09-03 03:46 pm (UTC)no subject
Date: 2004-09-03 04:00 pm (UTC)I don't know though - although "past performance is no guarantee of future success", I've never heard of anyone not getting the right amount of money from an ATM withdrawal. Yet. :O
On an only slightly related note...I miss being able to get $5 or $10 from an ATM. When did that go away? Or am I dating myself here?
no subject
Date: 2004-09-03 04:09 pm (UTC)My ATM is in a cafeteria secured by card key access at work (Microsoft). They have all the pictures of us they can handle, I guess.
And... Yes, you are so dating yourself. $5, $10's out of an ATM? Were the 70's good for you? Ha...
But I can beat that... At one time, I worked on an ATM that spit out change - yes, literal coins. I still have some of the marketing materials I wrote about it. The only bank that really went in for them was that green bank in Canada - can't remember the name of it. They were only out there for about 3 years. IBM made them and then Diebol bought and killed 'em ...
no subject
Date: 2004-09-03 06:09 pm (UTC)